Our Policy

Our Policy – Sol-Anhelo Pharmacy: Premium Healthcare Solutions Online

Welcome to Sol-Anhelo Pharmacy. We are committed to providing you with exceptional healthcare solutions, coupled with the highest standards of service, transparency, and security. This comprehensive Policy page outlines the terms and conditions governing your use of our online pharmacy, ensuring a trustworthy and reliable experience.

Privacy Policy

At Sol-Anhelo Pharmacy, the privacy and security of your personal and health information are paramount. We adhere strictly to data protection regulations to safeguard your trust.

Information We Collect

We collect information necessary to process your orders, provide consultations, and comply with legal requirements for dispensing medication:

• Personal Identification Information (PII): Names, addresses, email addresses, and phone numbers.
• Health Information (PHI): Prescription details, medical history (only as relevant to the medication ordered, and always securely encrypted).
• Transaction Data: Payment details (processed via secure, PCI-compliant third parties) and order history.
• Usage Data: Information about how you interact with our website (e.g., IP address, browser type) for site optimization.

How We Use Your Information

Your data is used exclusively for the following purposes:

• Processing and fulfilling your medication orders.
• Communicating order status, necessary clarifications, or refill reminders.
• Improving our service offerings and website functionality.
• Complying with all applicable federal and state healthcare laws.

Data Sharing and Disclosure

We do not sell, rent, or trade your Personal Health Information (PHI). We may disclose information only when:

• Required by law or valid court order.
• Necessary to process your order (e.g., sharing dispensing information securely with licensed fulfillment centers).
• You have provided explicit consent for sharing with designated healthcare providers.

Terms of Use

By accessing or using Sol-Anhelo Pharmacy, you agree to abide by these Terms of Use. Please review them carefully.

Eligibility and Responsibilities

Our services are intended for individuals who are legally able to enter into binding contracts. When ordering prescription medication, you warrant that:

• The prescription presented is authentic, valid, and has been issued by a licensed practitioner for your use.
• You are the patient named on the prescription.

Medical Disclaimer

Sol-Anhelo Pharmacy is an online platform facilitating access to medications based on valid prescriptions. We are not a substitute for direct consultation with your healthcare provider. Information provided on our site (product descriptions, dosage guidelines) is for informational purposes only and should not be interpreted as medical advice. Always consult your physician before starting, stopping, or changing any medication regimen.

Intellectual Property

All content on this site, including text, graphics, logos, and software, is the property of Sol-Anhelo Pharmacy or its content suppliers and is protected by international copyright and intellectual property laws.

Returns and Refunds Policy

Due to the nature of the products we handle (medications and healthcare supplies), our return policy is designed to comply with strict public health and safety regulations.

Non-Returnable Items

For safety and regulatory compliance, the following items are generally non-returnable and non-refundable:

• All prescription medications once dispensed and shipped.
• Controlled substances.
• Products that have been opened, used, or tampered with.
• Items requiring refrigeration that have been returned without prior authorization or that show signs of compromised integrity.

Exceptions and Damaged Goods

If you receive an incorrect item, a damaged product, or a medication that is demonstrably defective (e.g., wrong dosage, visible contamination), please contact us immediately within 48 hours of delivery.

Upon verification, Sol-Anhelo Pharmacy will, at its discretion, arrange for a replacement shipment or issue a full refund for the defective item. We require photographic evidence of damage or error for processing claims.

Shipping and Payment Information

Shipping

We strive to process and ship orders promptly. Processing times typically range from 1 to 3 business days, depending on prescription verification status.

• Shipping Destinations: We currently serve customers within the United States (US).
• Shipping Carriers: We utilize reputable carriers to ensure the secure and timely delivery of pharmaceuticals. Tracking information will be provided where available.
• Temperature Control: Medications requiring specific temperature control are shipped using specialized packaging at our discretion.
• Delivery Responsibility: Once the carrier confirms delivery to the address provided, Sol-Anhelo Pharmacy’s liability for loss or damage ceases. Please ensure a secure delivery location.

Payment Methods

We accept major credit cards for transactions processed in US Dollars ($).

Currency: All transactions are processed in US Dollars (USD, $).

Insurance: Sol-Anhelo Pharmacy operates primarily as an out-of-network provider. We do not bill insurance companies directly. Receipts provided can often be submitted by the customer to their insurance provider for potential reimbursement.

Data Security and Encryption

We employ industry-leading security measures to protect your sensitive data against unauthorized access, disclosure, alteration, or destruction.

• SSL Encryption: All data transmitted between your browser and our servers is secured using industry-standard SSL/TLS encryption protocols.
• Secure Storage: Sensitive medical and payment information is stored utilizing advanced encryption techniques, adhering strictly to regulatory frameworks.
• PCI Compliance: We ensure that any processing of credit card information complies fully with Payment Card Industry Data Security Standards (PCI DSS).

Contact Us

If you have any questions regarding this Policy, your order, or require clarification on any aspect of our service, please do not hesitate to reach out to our dedicated support team.

We are committed to serving you with excellence and integrity.

• Customer Support Email: [email protected]
• US Toll-free Support Line: +1 888 524 7141
• Primary Operating Region: United States (US)